This article will discuss the importance of building relationships with customers, the ones that last long. Selling products to new customers is more difficult than selling products to customers who have ever bought our products.
If you build an ideal relationship between seller and buyer, then you can sell your products with lesser effort. Therefore, you have to really focus on creating and building such relationship. Some things you need to do are:
Always be yourself – To sell value and trust to customers is by being yourself. Never try to be someone else to get closer to the customers, because it will instead make the customers feel uncomfortable.
Automation – It is important to respond to the feedback from your customers. So take a little time to reply and respond to your customers’ complaints.
Quick response – You must have understood what it means by quick response. One thing the customers want is to get a quick response because they won’t wait for a long time and they want to know that they are being prioritized.
Feedback – receiving feedback from customers can also help you improve the quality of your product. You can find out the flaws of the product you are selling. This way, you can develop your product to meet the customers’ desire.
Refunds – You should always offer a guarantee to the customers, in case of damage of the purchased product. That way, your customers will feel that you are responsible in the buying and selling process.
Over deliver – Have you ever bought something and when you received it, you got extra stuff as a complement? If customers experience it, they will show good appreciation to the company from which they buy the products.
source : EzineArticles.com/7988397